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Shipping

Custom Mounting Solutions, hereby referred to CMS, is an in house working division of Instrument Service Contractors, Inc., hereby referred to ISCON, Inc.  All billing and transactions will/may have ISCON, Inc. listed on the documents.  All parties, by placing orders or contacting CMS, agree to this listing and condition.

Shipping Policy and Conditions

Processing Time

You can expect your order to be processed within approximately 24-48 hours for credit card payment orders.  Net 30 day accounts are processed same day.  Check payment processing is determined on time necessary for the Customer’s check to be processed and clear the financial institution.

Shipment Time

Shipment of products in stock generally ship within 3-5 working days provided the items are in stock and there are no problems with payment verification. Shipments of products that are customized or are not in stock generally ship within 1-4 weeks.  CMS does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Shipment Notification

CMS or the selected carrier will notify the Customer via email of the tracking number(s) provided by the selected carrier IF the Customer has given CMS correct contact information.

Shipment Methods

CMS will ship your order using FedEx, UPS, other carrier, or FOB freight.  Standard ground shipping is default unless the Customer requires other arrangements.  If other arrangements are needed, it is agreed prior to shipment arrangements; the Customer will be charged for any and all expenses above the ground shipping rate and agrees to pay CMS prior to shipment of the order.

Physical Damage during Shipment 

Should physical damage result to any product purchased from CMS during shipment, it is up to the Customer to contact the carrier to file a claim for damages.  CMS will work in association with the Customer and the carrier to resolve any damages.  Damages to the product not incurred during shipment will void all warranties and claims.  It is our goal to have a 100% customer satisfaction rating.



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