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Returns

Custom Mounting Solutions, hereby referred to CMS, is an in house working division of Instrument Service Contractors, Inc., hereby referred to ISCON, Inc.  All billing and transactions will/may have ISCON, Inc. listed on the documents.  All parties, by placing orders or contacting CMS, agree to this listing and condition.

Returns General Policy

Returns

These are CMS (“CMS”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the custommountingsolutions.com website or by phone orders directly to CMS.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting CMS Customer Service toll free at 1-888-472-6610 or by 706-793-6603.  All RMA’s must have verbal and/or written approval prior to return shipment.

Any shipping charges incurred for a return will be the responsibility of the Customer 

Any return for a refund may be subject to a 15% restocking fee.  This restocking fee may be waived, with prior approval, for products returned under the 30 day satisfaction money back guarantee policy 

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Any product not purchased from CMS
  • Any product that is returned without all original packaging and accessories, including the manuals, cables, and all other items originally included with the product
  • Any product that exhibits physical damage


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